Customer Service Hours

Customer service is predominantly email-based. Please allow up to 1 business day for your inquiry to be addressed. Customer service associates are not available on national holidays or weekends. Please review our FAQ in the meantime.

Order Changes and Cancellations 

As our dresses are made to order, production preparations begin shortly after your purchase is confirmed. For this reason, we are unable to accommodate order cancellations or modifications once an order has been placed.

Please carefully review all order details, including sizing, measurements, and shipping information, before completing your purchase.

If you have any questions or concerns, we're always happy to help. For assistance, please contact our customer care team at hello@mmadeleines.com.

Made-to-Order and Order Processing

Our dresses are made to order, which means we begin sewing your dress specifically for you once your order is placed. Each dress is sewn by hand, allowing us to focus on quality and craftsmanship.

Made-to-order garments typically require 20–25 business days for production, tailoring, and preparation before dispatch. This includes more detailed pieces, such as styles featuring hand embroidery. Processing times may vary by style, so please refer to individual product pages for specific production and dispatch estimates. Some styles may require additional time.

Ready-to-ship accessories and in-stock items are typically processed and dispatched within 1–2 business days.

Please allow additional processing time during holidays and peak periods.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Your Delivery Options

Shipping Guide

USA

Shipping Method Delivery Time Price
FedEx Ground® (Free on orders $350+) Free 3–5 Business Days(Continental U.S.)
FedEx Ground® (Orders under $350) $7.95 3–5 Business Days(Continental U.S.)
FedEx 2Day® $17.95 2–3 Business Days(Continental U.S.)

Canada

Shipping Method Delivery Time Price
UPS Standard $19.95 3–5 Working Days

U.S. Domestic

Tracking is provided on all orders. 

  • Free Shipping on orders $350 USD & more | Free domestic shipping via FedEx Ground. Delivery estimated within 3-5 business days. 
  • $9.95 for orders under $350 | Ship via FedEx Ground. Delivery estimated within 3-5 business days. 
  • $17.95 for FedEx 2Day® Express orders | If you need your item(s) more quickly, we recommend you choose FedEx 2Day shipping upon checkout. Delivery estimated within 2-3 working days.
  • Please double-check your billing and shipping address when placing an order as we are unable to reroute packages.  
  • Madeleines is not responsible for lost, damaged, or stolen packages. However, please reach out to us if there are any issues with your order delivery. 
  • Delayed scanning on the couriers part is beyond our control once the package leaves our premises. Please allow 48 hours for FedEx to update their tracking. 
  • We do not ship to P.O. boxes or APO addresses.

Canada

Tracking is provided on all orders. 

  • A flat $19.95 shipping fee applies to all orders (customs duties and taxes not included). Please allow a few extra days for customs processing and delivery.
  • We will not mark an item as "gift" or reduce the stated value of the package. This is illegal, and we can be penalized heavily for doing so.
  • Please double check your billing and shipping address when placing an order as we are unable to reroute packages.  
  • Madeleines is not responsible for lost, damaged, or stolen packages. However, please reach out to us if there are any issues with your delivery.
  • Delayed scanning on the couriers part is beyond our control once the package leaves our premises. Please allow 48 hours for UPS to update their tracking. 
  • Madeleines is not responsible for any customs or import duties that may be charged once the parcel reaches it's destination country. The recipient of the parcel must pay these charges. We cannot calculate your import duty for you, you must contact your local customs office for current charges before you place your order to avoid any unexpected charges. 

International Shipping

At this time, we only ship within the US and Canada. However, we are working hard to offer international shipping soon.

If you have any questions or want to be the first to know when international shipping launches, feel free to reach out to us.

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