Customer Service Hours

Customer service is predominantly email-based. Please allow up to 1 business day for your inquiry to be addressed. Customer service associates are not available on national holidays or weekends. Please review our FAQ in the meantime.

We want you to be completely satisfied with your purchase. If for any reason you need to return, please review our policy below and steps on how to book a return. 

Happy Endings, Even for Returns

Even though our garments are made-to-order, we understand that sometimes things just don’t work out and that is totally okay.

Just give our return policy a quick read before you book your return. You’ll need your order number handy, along with your email address or phone number to get started.

If you’re returning from Canada, please see the return instructions below.

Book Return

US Returns

  • Mail-in returns incur a $7.95 shipping label fee, which is deducted from your refund once your return has been processed.
  • Returns for regular sizes (non-custom fit) must be received back within 14 days of delivery date (refund to original payment method). 
  • If your garment was made-to-measure (custom fit), please note that all sales are final and it cannot be returned or exchanged. Since each piece is custom to your measurements, we recommend reviewing your measurements carefully before placing your order.
  • We provide a return label for our US customers through our returns portal.
  • All clothing items must be in their original, unworn, and unwashed condition with tags attached.
  • All accessories are final sale and are not eligible for returns or exchanges, including jewelry, scarves, and vintage or one-of-a-kind pieces.
  • Returns are processed within 3-5 business days of being delivered. Once your return is processed you will receive an email notification.  
  • Rejected Returns: Items that show signs of wear, damage, or alterations will not be accepted for return. We reserve the right to reject the return if item/s are not returned in original condition, and will notify you via email. In such cases, the item will be returned to you at your expense.

Canada Returns

As an international customer, you’ll be responsible for return shipping costs, so we recommend using a trackable service. 

You will want to choose a courier of your choice, and mail your return to:

Madeleines 
Attn: Returns
12022 Blue Valley Pkwy
#635
Overland Park, KS 66213

  • Returns for regular sizes (non-custom fit) must be received back within 20 days of the delivery date (refund to original payment method). 
  • If your garment was made-to-measure (custom fit), please note that all sales are final and it cannot be returned or exchanged. Since each piece is custom to your measurements, we recommend reviewing your measurements carefully before placing your order.
  • Please leave a note inside your return parcel with your name, order number and contact information.
  • Returns are processed within 3-5 business days of being delivered. Once your return is processed you will receive an email notification.  
  • For international returns please mark clearly "Returned Goods - No commercial value" on description of the shipment. If the indication is not clearly stated, custom duty charges may be applied where amount will be deducted from your merchandise return.
  • All returned items must be in their original, unworn, and unwashed condition with tags attached.
  • Rejected Returns: Items that show signs of wear, damage, or alterations will not be accepted for return. We reserve the right to reject the return if item/s are not returned in original condition, and will notify you via email. In such cases, the item will be returned to you at your expense.

Exchanges

As a sustainable brand, we currently do not offer exchanges. We carefully curate our products to ensure quality and minimize waste, which means our inventory is limited.

If you have any questions about sizing or fit before your purchase, please don’t hesitate to reach out. We’re here to help!

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