Last updated: November 5, 2026
Thank you for shopping with Madeleines. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Processing times vary depending on the item and its availability.
Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.
Orders placed on weekends or holidays will begin processing on the next business day.
Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.
We offer flat-rate standard shipping on all orders under $350. Enjoy complimentary standard shipping on qualifying orders of $350 or more.
Canada customs, taxes and other applicable fees
Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier brokerage or handling fees. If taxes and import charges are calculated at checkout, they will not be due at delivery. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
We currently ship to Canada and United States.
International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.
Please check your shipping address at checkout. Contact us at hello@mmadeleines.com as soon as possible if you need to correct it.
If your order is lost, arrives damaged, or experiences a shipping delay, please contact us. We'll be happy to assist you and work with the shipping carrier to help resolve the issue.
As many of our pieces are made to order, production preparations may begin shortly after your purchase is confirmed. For this reason, we are unable to accommodate order cancellations or modifications once an order has been placed.
Please carefully review your order details, including item selection, sizing, and shipping information, before completing your purchase.
If you have any questions or concerns, we're always happy to hear from you. For assistance, please contact our customer care team.
Contact our team at hello@mmadeleines.com or use the contact details in our contact information policy.
