Customer Service Hours

Customer service is predominantly email-based. Please allow up to 1 business day for your inquiry to be addressed. Customer service associates are not available on national holidays or weekends. Please review our FAQ in the meantime.

Order Changes and Cancellations 

Because each piece is made to order, we begin crafting your item as soon as your purchase is confirmed. For this reason, we’re unable to cancel or make changes to your order once it’s been placed. Please double-check all information before completing your purchase.  

If you have any concerns, don’t hesitate to get in touch—we’re here to help in any way we can. For prompt assistance, please email our customer care team at hello@mmadeleines.com.

Made-to-Order and Shipping Timeframes

Our dresses are released in small, limited batches. This lets us prioritize quality and personalized customer care, and means you get to own something not everyone else has.

Our made-to-order garments ship within 20 to 25 business days. This includes more detailed pieces, like those with hand embroidery. Check product notes for details, and please allow extra days during holidays.

Your Delivery Options

Shipping Guide

USA

Shipping Method Delivery Time Price
FedEx Ground®(Free on orders $250+) Free 3–5 Business Days(Continental U.S.)
FedEx Ground®(Orders under $250) $9.95 3–5 Business Days(Continental U.S.)
FedEx 2Day® $17.95 2–3 Business Days(Continental U.S.)

Shipping Guide

Canada

Shipping Method Delivery Time Price
UPS Standard $19.95 3–5 Working Days

U.S. Domestic

Tracking is provided on all orders. 

  • Free Shipping on orders $250 USD & more | Free domestic shipping via FedEx Ground. Delivery estimated within 3-5 business days. 
  • $9.95 for orders under $250 | Ship via FedEx Ground. Delivery estimated within 3-5 business days. 
  • $17.95 for FedEx 2Day® Express orders | If you need your item(s) more quickly, we recommend you choose FedEx 2Day shipping upon checkout. Delivery estimated within 2-3 working days.
  • Please double-check your billing and shipping address when placing an order as we are unable to reroute packages.  
  • Madeleines is not responsible for lost, damaged, or stolen packages. However, please reach out to us if there are any issues with your order delivery. We offer Route Package Protection at checkout and recommend selecting this option for added peace of mind. Route is a third-party service that insures your package against loss, theft, or damage — for a small additional cost based on your order total.
  • Delayed scanning on the couriers part is beyond our control once the package leaves our premises. Please allow 48 hours for FedEx to update their tracking. 
  • We do not ship to P.O. boxes or APO addresses.

Canada

Tracking is provided on all orders. 

  • A flat $19.95 shipping fee applies to all orders (customs duties and taxes not included). Please allow a few extra days for customs processing and delivery.
  • We will not mark an item as "gift" or reduce the stated value of the package. This is illegal, and we can be penalized heavily for doing so.
  • Please double check your billing and shipping address when placing an order as we are unable to reroute packages.  
  • Madeleines is not responsible for lost, damaged, or stolen packages. However, please reach out to us if there are any issues with your delivery.
  • Delayed scanning on the couriers part is beyond our control once the package leaves our premises. Please allow 48 hours for UPS to update their tracking. 
  • Madeleines is not responsible for any customs or import duties that may be charged once the parcel reaches it's destination country. The recipient of the parcel must pay these charges. We cannot calculate your import duty for you, you must contact your local customs office for current charges before you place your order to avoid any unexpected charges. 

International Shipping

At this time, we only ship within the US and Canada. However, we are working hard to offer international shipping soon.

If you have any questions or want to be the first to know when international shipping launches, feel free to reach out to us.

Route Package Protection

Protect your order with Route! For added peace of mind, we offer Route Protection at checkout. It covers your purchase against loss, damage, or theft during shipping, so you can shop confidently and worry less. 

If you need to file a claim, click here to get started.

Retour en haut